Designing Your Dispatch Groups

When a field activity is created, the system uses the Field Service Control to assign the field activity to a dispatch group based on the type of activity, the type of service point and the operations area that manages the service point. If the dispatching for this service point is managed by an external system, the dispatch group should be configured to interface with the external system:

• The dispatch group references the appropriate external system feature configuration.
• You must indicate an appropriate FA integration algorithm.