Field Activities Initiated For Back-to-Back Service
Use the customer event Start/Stop to define the field activity(s) used to stop service for one customer and start service for another at a service point whose SP type uses this profile.
Note:
Terminology. We use the term back-to-back to describe the situation when a single field activity supports both the stop and start service requests. The system sets up a back-to-back situation by default when it is aware of both the start and stop customers at a premise.
Description of Page
See Field Activity Type Profile - Template for a description of the fields.
Where Used
The start/stop service process uses this information to determine the type of field activities to create to start service at a service point.