Field Activity Type Profile - Template
Open and then navigate to the Template page to define the field activity(s) used for various situations in the system.
Description of Page
The information in the Field Activity Profile Template collection defines the field activity(s) created for each situation identified by the Customer Event. The possible customer events are Cut for Non-payment, Disconnect Warning, Reconnect for Payment, Reread, Stop Service, Start Service, and Start/Stop. Other customer events can be defined on the Look Up page (search for the CUST_EVT_FLG field name). Refer to the following sections for more detail about customer events included with the base product.
The fields defined for each event are common. You define the field activity(s) to be generated given the condition of the service point and the location at which service was disconnected (when applicable). The following fields display:
SP Field Condition Define the condition of the service point associated with the field activity. Valid values correspond to those described under Typical Metered Service Matrix, Typical Badged Item Service Matrix and Typical Unbadged Item Service Matrix .
Sequence You will typically have a single field activity for any specific combination of SP Field Condition and Disconnect Location. Therefore you'll just have a single sequence (say 10) for each combination. If you need to generate multiple field activities based on a given combination, use a unique sequence number for each activity.
No Activity Turn on this switch if no field activity should be generated for the condition. This is typically off for non-metered (e.g., lamp) starts when the service is already started.
Disconnect Location The type of field activity can differ based on where the service point was disconnected from the source of service. For example, if it the SP is disconnected at the pole, you would have a different field activity than if it is disconnected at the meter.
Activity Type Define the type of activity to be generated. You should take care to use activity types defined as valid for the SP type (on the last page).
Where Used
Refer to the following sections for information about where each template is used.