How To Correct A Bill That's In Error

Besides errors on bill segments, there may also be errors detected when the system attempts to complete a bill. For example, if the system cannot find a mailing address, the bill will be in error (as opposed to one of its bill segments). Refer to Bill Errors for background information.

To correct such an error:

• Navigate to Bill - Main.
• Look at the bill's error message. Push the view button to view the long explanation that will provide suggestions as to the cause of the error (and how to fix it). Transfer to the appropriate page to fix the problem.
• After fixing the cause of the error, return to Bill - Main. The Bill Segment Freeze Option on the installation option controls the next step:
• If this option is set to Freeze At Bill Completion, click the Freeze / Complete button.
• If this option is set to Freeze At Will, click the Freeze button and, if everything looks clean, click the Complete button.