How To Create A Credit Note

A credit note is used to cancel bills segments and present the results of this cancellation on a separate bill. This separate bill is referred to as a credit note. Refer to Credit Notes - Presenting Cancellation Details on a Separate Bill for more information.

Note:

Installation option must be turned on. If your organization creates credit notes, be sure to select the Credit Note Billing Option on the Installation Options. If you don't select this option, the credit note buttons will not be enabled.

Before creating a credit note, you must first determine whether a single bill segment must be canceled or whether all bill segments for a bill must be canceled:

  • If you need to issue a credit note for the entire bill, navigate to the Bill page and click the Credit Note button.
  • If you need to issue a credit note for a specific bill segment, navigate to the Bill Segment page and click the Credit Note button.
Note:

Open-item customers. If any of the bill segments are associated with an open-item customer class AND the original bill segment is an open item, the match event will be created and balanced with the original FT and the cancellation FT, assuming you have the appropriate FT freeze algorithm plugged-in on the customer class.

Issuing a credit note for a specific bill segment. You may also issue a credit note for an individual bill segment. When you create a credit note for an individual bill segment, that bill segment is canceled and a new credit note bill is created for that single bill segment's cancellation information.