Maintaining Third Party Representatives

  1. Select Menu > Sales & Marketing > Third Party Representative.
  2. Enter your search criteria in the Third Party Representative Query zone.
  3. Click Refresh.
  4. In the search results list, click the link for the third party representative you want to maintain. The selected third party representative opens in the Third Party Representative portal.
  5. Click the appropriate record action button:
    • Edit – Click the Edit button to allow you to edit the main attributes of a third party representative. When you click Save, the system updates the record
    • Duplicate – Click the Duplicate button to create a duplicate of the third party representative being displayed. Before the new object is added to the database, a window appears asking you to enter the unique identifier of the new object. When you click OK, the system creates the record by copying the original record
    • Deactivate – Click the Deactivate button to transition an active third party representative to an inactive state
    • Delete – Click the Delete button and click OK to delete the third party representative from the database. Before you delete a third party representative, the system verifies that the third party representative is not referenced anywhere in the system. If it is, you cannot delete it. For example, if you attempt to delete a third party representative, the system ensures the third party representative is not referenced on a lead, etc.