What Type Of Stop Field Activities Are Created
The type of the service point (e.g., electric residential, gas industrial) and the state of service (e.g., disconnected / no meter, connected / meter installed) at the service point dictate the type of field activity. For example, an industrial electric meter may require a different type of field activity to stop service than does a residential gas meter.
If you've set up your system properly, the system creates the appropriate field activity given the type and state of the service point; you shouldn't have to be aware of field activities.
In addition to being linked to the service points, these field activities are also linked to the service agreement / service point relationship so that the system can automatically stop the service agreement when the field activities are complete.
Back-to-Back. We use the term back-to-back to describe the situation when a single field activity supports both the stop and start service requests. The fieldwork algorithm delivered with the base package sets up a back-to-back situation by default when it is aware of both the start and stop customers at a premise.
For more information about the field activities associated with your SP types, refer to Setting Up Field Activity Type Profiles. Refer to The System Finalizes Most Service Agreements Behind-The-Scenes for information about how the system monitors field activities linked to a service agreement. Refer to The Lifecycle Of Field Activities And Field Orders for information about how field activities are dispatched and completed.