Setting Up Fieldwork Cancellation Reasons

When you cancel a field activity, you must supply a cancellation reason. To define fieldwork cancellation reasons, open Admin > Field Work > Fieldwork Cancel Reason.

Description of Page

Enter a Cancel Reason and Description for every field activity/field order cancellation reason.

Only use System Default on those reason codes that are placed on field activities that are automatically canceled by the system. The following table lists the valid values and the condition where this cancel reason is used.


System Default	System Condition
Cut Process canceled	Placed on field activities that are canceled when a Cut Process is canceled.
Device Test Selection canceled	Placed on field activities that are canceled when a Device Test Selection is canceled.
Near MR FA Completion canceled	Placed on field activities that use a scheduled meter read to start/stop service when they are canceled. Refer to How To Start Service Using A Scheduled Meter Read for more information about these special field activities and how they may be canceled.
SA Start/Stop canceled	Placed on field activities that are canceled when a pending start/stop is canceled.
Severance Process canceled	Placed on field activities that are canceled when a severance process is canceled.

Note:

Required values. You must have one reason code defined for each of the System Default values that corresponds to an event that may occur in your implementation.

Feature Configuration. Some organizations require a cancel reason to be specified when a field order is cancelled. To achieve this, you must set up a fieldwork options feature configuration and ensure that the Cancel Reason Required option is set to Y.