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Oracle Utilities Customer Care and Billing Cloud Service
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Oracle Utilities Customer Care and Billing Cloud Service User Guides
Business User Guide
Service Orders
The Big Picture Of Field Orders
How To Handle Unusual Situations
Oracle Utilities Customer Care and Billing Cloud Service User Guides
Business User Guide
User Interface Standard Features
Customer Information
Meter Management
Meter Reading
Service Orders
The Big Picture Of Field Orders
An Illustration Of A Field Order And Its Field Activities
An Illustration Of The Entities Involved In Field Order Dispatch
Field Activity Type Controls What Is Done In The Field
The Lifecycle Of Field Activities And Field Orders
Dispatch Field Activities Automatically
The Daily Tasks Of A Dispatcher
How To Handle Unusual Situations
Tidying Up Field Orders That Were Not Worked
Hold A Field Activity
Canceling A Field Activity
Printing Field Orders
Field Order Maintenance
Field Activity Maintenance
Group Premise FAs (Field Activities)
Field Order Search
Dispatch Field Activities
Downloading Field Orders
Uploading Field Order Completion Information
Outage Calls
Outage Information
Service Calls
Billing
Payments
Adjustments
Credit & Collection
Financial Transactions
Deposits
Statements
Sales & Marketing
Rates
Quotes
Service Credits
Appointments
Loans
Non-Billed Budgets
Asset Inventory
Case Management
Premise Management
Umbrella Agreement Management
Job Streams
Workflow and Notifications
Overdue Financial Obligations
Dashboards
Rebate Claims
Interval Billing
To Do Processing
Reports
Administrative User Guides
Oracle Utilities Cloud Service Foundation
How To Handle Unusual Situations
In this section, we describe how to handle unusual situations.
Tidying Up Field Orders That Were Not Worked
Hold A Field Activity
Canceling A Field Activity
