Oracle Utilities Customer Cloud Service

Videos

Use the videos on this page to learn more about the Oracle Utilities Customer Cloud Service.

Oracle Cloud Account Navigation

This video provides an overview of Oracle Cloud account navigation.

For more information, see Manage Oracle Cloud Accounts and Services.

Customer 360 Portal and New Dashboard Portal Zones

This video provides an overview of the Customer 360 Portal and New Dashboard Portal Zones which provide an enhanced 360 degree view of the customer. These features enable easier call handling as they help call center agents address common account maintenance requests and inquiries from a single screen without requiring them to navigate around the solution.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Using Start Service Request Process Flow

This video provides an overview of how you can use the Start Service Request Process Flow capability. This helps call center agents process start service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for starting service for a customer.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Using Transfer Service Request Process Flow

This video provides an overview of how you can use the Transfer Service Request Process Flow capability. This helps call center agents process transfer service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for transferring service for a customer.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Using Stop Service Request Process Flow

This video provides an overview of how you can use the Stop Service Request Process Flow capability. This helps call center agents process stop service requests efficiently, in a consistent manner, by guiding them through the common steps and actions for stopping service for a customer.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide

Implementing Start Service Request Process Flow

This video provides an overview of what you need to configure to enable the Start Service Request Process Flow capability.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Implementing Transfer Service Request Process Flow

This video provides an overview of what you need to configure to enable the Transfer Service Request Process Flow capability.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Implementing Stop Service Request Process Flow

This video provides an overview of what you need to configure to enable the Stop Service Request Process Flow capability.

For additional information, see the Oracle Utilities Customer to Meter V2.8.0.0.1 Business User Guide and Administrative User Guide.

Saas Common Admin Tasks

This video discusses common administrative tasks using Oracle Utilities Enterprise Saas and Oracle Cloud Services.

For more information, see the Cloud Services Administration Guide.

Enterprise Saas User Management

This tutorial describes Enterprise Saas user setup and access, and discusses identity and user management.

For more information, see the Cloud Services Administration Guide.

Object Storage Overview

This video describes the administration and navigation of object storage in the Oracle Cloud Infrastructure.

For more information, see the Cloud Services Administration Guide.

Connecting SaaS to Object Storage

This tutorial describes how to connect an Oracle Utilities SaaS environment to object storage.

For more information, see the Cloud Services Administration Guide.

24B Sidebar Changes

This video provides an overview and demonstration of the Sidebar changes for Oracle Utilities release 24B.

For additional information, see Sidebar Reorganization in What's New.

24B Development Enhancements

This video provides an overview and gives a demonstration of the Business Service, Maintenance Object, and Script Portal enhancements included with Oracle Utilities Release 24B.

For additional information, see the Business Service Portal, Maintenance Object Portal, and Script Portal in the Implementation Tools section of What's New.

24A Algorithm Entity Portal

This video provides an overview and demonstration of the Algorithm Entity portal, which is included in Oracle Utilities Release 24A.

For additional information, see Algorithm Entity Information Portal in What's New.

24A Batch Run Portal

This video provides an overview and demonstration of the Batch Run portal, which is included in Oracle Utilities Release 24A.

For additional information, see Batch Run Portal in What's New.

23C Improved Batch Submission

This video provides an overview of the improvements made to batch submission in Oracle Utilities Release 23C, such as a simplified user interface and a link to the search feature.

For additional information, see Batch Job Submission Portal in What's New.

23B Improved To Do States

This video provides an overview of and demonstrates how To Do states have improved for Release 23B.

For additional information, see To Do Entry Lifecycle Improvements in What's New.

23B Improved Business Object Maintenance

This video provides an overview of and demonstrates how business object maintenance has improved for Release 23B.

For additional information, see Business Object Portal in What's New.

23B Condition-Based Flow Validations in Oracle Utilities Testing Accelerator

This video provides an overview and demonstration of condition-based flow validations in Oracle Utilities Testing Accelerator.

For additional information, see the Condition-Based Flow Validation on What's New.

23B Meter Solution Cloud Services Features Overview

This video provides an overview of the new features included in 23B Meter Solution Cloud Services.

For additional information, see the Business User Guide.

22C SaaS Batch Scheduler

This video provides an overview of the SaaS Batch Scheduler and describes how existing customers can transfer batch job streams to the new SaaS Batch Scheduler.

For additional information, see Batch Scheduler for Cloud Implementations in the Cloud Service Foundation Guide.

23A Enhanced Work List Zone

This video provides an overview and demonstration of the enhanced Work List Zone availabe with Oracle Utilities 23A Cloud Services.

For additional information, see Work List Zone in What's New.

23A Java Migration Cloud Service

This video provides an overview of the Oracle Utilities 23A Java Migration Cloud Service, which enables customers to migrate existing custom Java and custom tables to Oracle Utilities Customer Cloud Service or Customer Care and Billing Cloud Service.

For additional information, see the Cloud Services Implementation Guide.

23A Security Enhancements

This video provides an overview and demonstration of the security enhancements available with 23A Oracle Utilities Cloud Services.

For additional information, see Application Security Query Portal in What's New.

22C Redaction Rules

This video describes the Oracle Utilities Application Framework 22C Redaction Rules feature, which you can configure and use to scramble private information for use in testing.

For additional information, see Data Redaction Rules in What's New.

22B Correcting Cross Installed Meters

This video provides an overview of how you can use the Correcting Cross Installed Meters capability. This feature helps business users correct meters installed at incorrect service points and initiate billing corrections efficiently and in a consistent manner, by using a process flow to guide them through the common steps and actions.

For additional information, see the Business User Guide and Administrative User Guide.

22B Extensions Dashboard Portal

This video describes the benefits of the Extensions Dashboard Portal and walks you through a demonstration.

For additional information, see Extensions Dashboard Portal in What's New.

22B To Do Processing

This video describes the To Do Processing features for Oracle Utilities Application Framework including the To Do Summary Dashboard Zone, To Do Management by Assigned User, and the To Do Dashboard Details tab.

For additional information, see To Do Management in What's New.

22B Unified Search Enhancements

This video provides an overview of the Unified Search enhancements in Oracle Utilities Application Framework, which include hints, past searches, and a list of preconfigured searches. It also provides a demonstration of these features.

For additional information, see Unified Search Improvements in What's New.

22A Outbound Notifications Integration

This video provides an overview of the Oracle Utilities Digital Self Service - Transactions solution for outbound notifications. It discusses the features available to utilities and their customers leveraging this integration.

For more information, see the Digital Self Service - Transactions Overview Guide.

22A Improved Menu Security Maintenance

This video describes the new menu security portal, which enables security administrators to quickly and efficiently assign security permissions to menu items.

For additional information, see Menu Application Security Portal in What's New.

21C Batch Analytics

This video describes the Batch Analytics platform provided in 21C for strategic analysis of batch runs, batch threads, and thread capacity.

For additional information, see the Analytics Visualization library.

21C Throttling Disconnect Commands

This video describes how you can throttle the number of AMI disconnect commands being issued per hour when processing large numbers of device disconnect activities. This improves customer service by reducing call wait times and customer outage periods that may occur when large numbers of AMI disconnect commands are issued at the same time.

For more information, see Throttling Commands Issued from Service Order Activities in the M eter Solution Administrative User Guide.

21C Testing Accelerator Test Data Enhancements

This video describes test data screen enhancements in the Oracle Utilities Test Accelerator.

For more information, see the Testing Accelerator Guide s .

21A Improved Table Management

This video provides information about the Improved Table Management feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.

For additional information, see the Administrative User Guide.

21A Improved To Do Management and Dashboard

This video provides information about the Improved To Do Management and To Do Dashboard feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.

For additional information, see the Administrative User Guide.

21B Batch Day Dashboard

This video provides information about the Batch Day Dashboard feature, which is now available in Oracle Utilities Customer, Meter Solution, and Work and Asset Cloud Services.

For additional information, see the Administrative User Guide.

21A Analytics Visualization Unaccounted for Losses

This video provides information about the Unaccounted for Losses feature, which is now available in Oracle Utilities Analytics Visualization.

For additional information, see Analytics Visualization.

21B Analytics Visualization Master Data Counts

This video provides information about the Master Data Counts feature, which is now available in Oracle Utilities Analytics Visualization.

For additional information, see Analytics Visualization.

Oracle Utilities Customer Cloud Service

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