10 Configure Fusion Applications

Before you can use CX for Utilities, you must ensure that the related features are set up appropriately in the Oracle Sales in the Redwood Experience, Oracle Fusion Service, and Oracle CX Industry Framework systems. This chapter identifies each item that needs to be set up, if there are any specific data requirements, and refers you to the documentation that can assist you.

For additional information about implementing, configuring, and using these systems, see the following libraries in the Oracle Help Center:

• Oracle Fusion Service library

• Oracle Sales library

• Oracle Intelligent Adviser library

In this chapter:

• Adaptive Search Tasks
  
• Account Hierarchy Tasks
  
• Computer Telephony Integration Tasks
  
• Email Channel Tasks
  
• Knowledge Management Tasks
  
• Oracle Intelligent Advisor Tasks
  
• Service Request Tasks