Integration Configuration Tasks
The <CXIF-host>/admin/utilityConfigurations is a REST service that is available to manage business configuration for the CX Industry Framework layer, which is required to enable integration between Fusion applications and your Oracle Utilities customer information system. You can access documentation about this REST service by logging in to My Oracle Support and viewing Document KB166238.
Before you complete the steps in this section, you must first verify your administrative user in the CX Industry Framework identity domain.
To Verify Administrative User in CX Industry Framework
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Identify the administrative user you created during the registration process to administer the configurations in the Utility Configurations REST service.
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Verify that this user exists and is set up correctly. See Registering Your Oracle Utilities Environment and Fusion Applications for details.
After you have verified your administrative user, you can:
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Generate the access token
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View and edit the configuration, which includes:
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Person data sync
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Extended field configurations
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Work Queue extended field configurations
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Knowledge Management configurations
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Customer List search settings
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Service type settings
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Export component settings
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Target URLs
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Feature flag settings
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Oracle Intelligent Adviser
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Miscellaneous settings
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Country code mapping
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When upgrading your Customer Experience solution to a new release, you must backup these configurations and merge them into your system post-upgrade. See Upgrade Considerations for additional information.
In this section: