C Appendix: Upgrade Considerations

This appendix provides information about the steps you need to complete when you upgrade from one release of Customer Experience for Utilities to a newer release.

Task Documentation Link

Register Applications

Register your upgraded Oracle Utilities environment and Fusion applications to ensure that all new components and applications are functional in your upgraded release.

 See Register Your Oracle Utilities Environment and Fusion Applications

Review Upgrade Policy

Review the Upgrade Policy to verify that systems are upgraded to the appropriate release and maintenance levels to support all features and functionality.

 See My Oracle Support Document ID 2876281.

Complete Content Merge of Utility Configurations

Before you upgrade your solution to a new release, complete the following steps:

  1. Before you provision the instance, take a backup of the configurations you entered in the UtilityConfigurations REST API by invoking:

    GET: <FA API GW>/admin/utilityConfigurations

  2. After the instance is upgraded, invoke the UtilityConfigurations REST API using:

    GET: <FA API GW >/admin/utilityConfigurations

  3. Compare the pre-upgrade configuration content to the post-upgrade content, merge any utility configurations from the pre-upgrade content to the post-upgarde content, and publish the merged content by invoking:

    PUT: <FA API GW>/admin/utilityConfigurations

See Integration Configuration Tasks

Upgrade Extensions to Use Fragments

If you have extended user actions in Agent Service or Sales, you might need to redo the configuration of those extensions to use containers. The task steps associated with the extension uses cases have been updated to reflect the use of containers.

 See the updated task steps for these extension use cases:

Changes to Single Sign On and User Synchronization Processes

Be aware that the Oracle Fusion Applications team will be contacting Oracle customers to assist them in upgrading their single sign on (SSO) and user synchronization processes.

 See the updated task steps in this guide when it is time for you to upgrade to the new processes: