Viewing Outage Data

When an account or premise has a scheduled, active, or recently restored outage, you can view details of that outage in the Outage details drawer. You can access this drawer from the Customer Dashboard, or from the Premise page.

Viewing Outage Data

To view outage data:

1. Navigate to the Outage details drawer using one of these methods:
   • From the Customer Dashboard, click the View details link in the outage message at the top of the screen.
   • From the Premises section of the Customer Dashboard Overview tab, click the View details link in the outage message associated with a premise or service point.
   • From the Premises page, click the View details link in the outage message at the top of the screen.
2. In the Outage details, drawer, click on the tab you want to view. Tabs include:
   • Active
   • Recently Restored
   • Scheduled

   The number of outages also appears next to the tab name. For example, if there are 3 scheduled outages, the Scheduled tab displays as Scheduled (3).

3. Details of each outage, if available in your CIS, are displayed in the bottom of the screen. Review the following:
   • Scheduled Time (only displayed for scheduled outages)
   • First Reported (only displayed for active and recently restored outages)
   • Cause
   • Status (only displayed for active outages)
   • Estimated Restoration Time
   • Time of Restoration (only displayed for recently restored outages)
   • Outage Duration (only displayed for recently restored outages)
   • Last Updated
4. To view the billing accounts associated with each outage, click the Details button (>) to the left of the outage. The system displays a list of the billing accounts impacted by the outage.
5. To view the service points within that billing account that are impacted by the outage, click the Details button (>) next to the billing account ID. The system displays a list of all impacted service points.
6. When you are done viewing outage data, click Close at the top of the Outage details drawer.