Maintaining Inbound Communications

This portal is used to view and maintain inbound communications.

Refer to Understanding Integrations for more information.

You can access the portal from Admin, select I, and then select Inbound Communication. You are brought to a query portal with options for searching. Once your record has been selected you are brought to the maintenance portal to view and maintain the selected record.

The following zones may appear as part of the portal's Main tab page:

• Inbound Communication: This zone displays information, such as activity, asset, location, and event information, about the inbound communication.
• Communication Tree: This zone displays a tree view of communications and events for the selected inbound communication.