Understanding Customer Questions

Customer questions are used to capture specific information related to a customer or their service. Questions are associated with programs to help determine a customer's eligibility for that program.

Customer questions are defined by the following:

• Question: A name or code for the question.

• Question Text: The specific text of the question (such as "Do you have Internet service?").

• Answer Style: The data type for responses to the question (such as checkbox, radio button, date or date/time, text input, or pre-defined characteristic type). This also controls how valid answers are rendered in the user interface. Refer to the embedded help for additional details.

• Status: The current status of the question. 

• Valid Answers: One or more answers to the question, including the sequence (if applicable), a code for the answer (such as "Y" or "N"), answer text (such as "Yes" or "No"), if different from the code, and status.

System Data

Customer questions are based on the system data: