Outages

Self-service options are available to the customer to view outages applicable to them, report a problem or outage with their utility service, and view a service outage map.

• My Outages: The My Outages feature provides customers with personalized information about the outages affecting their service addresses. Complete required configurations, as described at Configuring My Outages.
• Report Outages: The service reporting options walk the customer through the process and collect information needed by utilities to efficiently troubleshoot service issues.
  • Review all configuration options listed at Report Outages Configuration OptionsWe're Here to Help
  • Complete required configurations, as described at Configuring Report Outages.
• Outage Map: The Outage Map provides information on all outage events affecting the service territory. While outages can be planned, outages are also frequently unplanned and require quick communication and configuration. For this purpose, it is recommended to complete Outage Map configuration through the use of the Opower Configuration Tool, which is described in Configuring the Outage Map.