Oracle Utilities Opower Digital Self Service

Videos

Oracle Utilities Digital Self Service - Transactions Overview

This video provides an overview of the Oracle Utilities Digital Self Service - Transactions product. The video discusses the features available to utilities and their customers.

For additional information, see the Digital Self Service - Transactions Overview Guide.

What's Included in Oracle Utilities Digital Self Service - Transactions Cloud Service

This video describes the services and resources that are included with the Oracle Utilities Digital Self Service - Transactions Cloud Service.

For additional information, see the Digital Self Service - Transactions Overview Guide

Oracle Utilities Digital Self Service Use Case Overview

This video describes use cases for Oracle Utilities Self Service, as well as the steps your customers take when using the portal for a self-service business process.

For additional information, see the configuration guides that are available in the Digital Self Service - Transactions library.

Oracle Utilities Digital Self Service Authentication

This video discusses the process for authentication and single sign on (SSO) for Oracle Utilities Digital Self Service.

For additional information, see the Authentication Configuration Guide.

Oracle Utilities Digital Self Service Portal User Administration with Identity Cloud Service

This video discusses Oracle Utilities Digital Self Service portal user administration using Oracle Identity Cloud Service.

For additional information, see the Authentication Configuration Guide.

Oracle Utilities Digital Self Service Integrations

This video describes integrations for Oracle Utilities Digital Self Service, including Customer to Meter, common 3rd party integrations, and Opower Insight Batch Integration.

For additional information, see the configuration guides that are available in the Digital Self Service - Transactions library.

Oracle Utilities Digital Self Service Portal and Customer to Meter Configuration Tools

This video describes configuration tools including Oracle Utilities Digital Self Service configurations and Customer to Meter configurations, as well as C2M web services and self-service tasks.

For additional information, see the configuration guides that are available in the Digital Self Service - Transactions library.

23A Manage Appointments

This video describes and demonstrates how customers can use this new feature to schedule service appointments through the self-service portal.

For additional information, see the Opower Digital Self Service - Transactions Cloud Service Overview Guide.

22C Outage Map

This video describes Outage Map and demonstrates how it can be used to share information about outages with customers.

For additional information, see the Opower Digital Self Service - Transactions Cloud Service Product Overview

22B Report Service Issues

This video describes the benefits of and implementation actions for the Report Service Issues feature. It also provides a demonstration of how a customer can report account and community service issues.

For additional information, see the Opower Digital Self Service - Transactions Overview Guide.

22B Opower Configuration Tool

This video describes the Opower Configuration Tool, which is a UI-based configuration tool that enables utility users to quickly make changes to the utility site as needed.

For additional information, see the Opower Configuration Tool User Guide.

22A Outbound Notifications Integration

This video provides an overview of the Oracle Utilities Digital Self Service - Transactions solution for outbound notifications. It discusses the features available to utilities and their customers leveraging this integration.

For more information, see the Digital Self Service - Transactions Overview Guide.

21C Manage Bank Account with NACHA Validation

This video describes how utilities can use the Digital Self Service - Transactions routing and account number validation processes to comply with NACHA regulations.