Welcome Report
The Welcome Report introduces new and legacy Email Home Energy Report recipients to the v3 experience. The Welcome Report structure builds off the Progress Report and includes an additional Welcome module at the top that varies slightly depending on whether the customer is a new or legacy customer.
New Customers: Customers who have never received an Email Home Energy Report before are considered new customers. A welcome module introducing them to the report experience is included at the top of their Welcome Report.
Legacy Customers: Customers who have received an earlier legacy version of the Home Energy Report are considered legacy customers. A welcome module at the top of the Welcome Report acknowledges how the report has changed to include new and improved tips and insights. The new items are numbered, and corresponding numbers that highlight the new modules and insights appear in the email in the upper-right corner of the modules.
Report Modules
Email Home Energy Report v3 is built with predefined mix of dynamic and static modules carefully crafted to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details on the user experience.
The Welcome Report includes the following modules: