Customer Feedback

The Customer Feedback module is an optional module that can be included to solicit feedback about the Email Home Energy Report. It asks the customer how useful they found the report and provides a way to gather feedback that can be used to improve the report experience. The module questions vary by report type.

Appears in: Peak Focused Report, Progress Report, Promotion Report, Seasonal Report, Solar Report, Time of Use Report

Customer Feedback Examples

The image below shows an example of the module in the Promotion Report.

Image of the customer feedback module in the promotion report

The image below shows an example of the module as it could appear in the Progress Report, Seasonal Report, Time of Use Report, or Solar Report.

Image of the customer feedback module that could appear in the Progress Report, Seasonal Report, Time of Use Report, and Solar Report

Configuration Options

Configuration Option Input Value

Prompt

Utilities may configure the prompt to reinforce the report promotion. For example, "Is this heat pump water promotion relevant to you?"

Default:

  • Progress Report Module: "How useful was this email?"
  • Promotion Report Module: "Is this promotion relevant to you?"

Optional

  • Use the default header.
  • Provide alternate configuration.