Welcome

The Welcome module introduces new and existing customers to the Email Home Energy Report v3 experience. For customers who have received earlier versions of the reports in the past, the Welcome module acknowledges how the report has changed. For customers who have never received an Email Home Energy Report v3, the Welcome module introduces the report insights.

Appears in: Welcome Report, Limited Income Report, Time of Use Report, Solar Report, Peak Focused Report.

Welcome Module Example

The image below is an example of the Welcome module for a new customer.

Image of a Welcome module for a new customer in the Welcome Report

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option Input Value

Heading

The heading draws the customer's attention to the purpose of the report.

Default:

  • Limited Income Report:
    • New Customer: "Why are you receiving this?"
    • Legacy Customer: "What's new in your report"
  •  Welcome Report:
    • New Customer: "Why are you receiving this?"
    • Legacy Customers: "What's new in your report?"
  • Solar Report: "Why are you receiving this?"
  • Time of Use Report:
    • New Customer: "Why are you receiving this?"
    • Legacy Customer: "What's new in your report?"
  • Peak Focused Report:
    • New Customer: "Why are you receiving this?"
    • Legacy Customer: "What's new in your report"
    • Legacy Customer with Demand Charge: "What's new in your report"

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Introduction Text

The introduction text appears in welcome modules sent to new customers and to solar customers.

Default:

Welcome Report Default - New Customers: "These reports can help you save energy, which can lower your bill and help us deliver cleaner, more reliable energy to everyone. Here's what to expect:"

Limited Income Welcome Report Default - New Customers: "These reports are designed to help you save energy and money, so your energy bill can be one less thing to worry about. Here’s what to expect:"

Time of Use Welcome Report Default- New Customers: "These reports provide insights about your energy use, so you can save more on your bill and make the most of your Time-of-Use (TOU) plan. Here’s what to expect:"

Solar Report Default: "These reports can help you save energy, which can lower your bill and help us deliver cleaner, more reliable energy to everyone. Here’s what to expect:"

Peak Focused Report: "These reports provide insights about your energy use, so you can save more on your bill and make the most of your Time-of-Use (TOU) plan. Here’s what to expect:"

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Welcome Report Highlights Subheadings and Text- New Customers

A list of three features explains how the report will help the customer save energy and lower their bill.

Default:

  1. Energy use insights
    You can learn about your energy use and get helpful context to determine how you're doing."
  2. Personalized ways to save
    You'll get helpful tips and personalized expert advice chosen specifically for your home.
  3. Timely, tailored advice
    You'll also get seasonal advice and special savings opportunities in future reports.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Welcome Report Highlights Subheading and Text- Legacy CustomersOnly

A list of three features explains how the report will help the customer save energy and lower their bill.

Default:

  1. Energy use at a glance
    A quick summary to let you know how you're doing.
  2. The Efficiency Zone
    This new graph shows a different view of your energy use, and how you stack up.
  3. Better tips and insights
    Your reports are now more tailored to your home, making it easier to manage your energy use.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Limited Income Welcome Report Highlights Subheadings and Text- New Customers

Default:

  1. Energy use insights
    You can learn about your energy use and get helpful context to determine how you’re doing.
  2. Personalized ways to save
    You'll get helpful tips and personalized expert advice chosen specifically for your home.
  3. Savings and assistance programs
    You’ll learn about energy efficiency programs that can help you save, as well as assistance programs you may qualify for

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Limited Income Welcome Report Highlights Subheading and Text- Legacy CustomersOnly

Default:

  1. Energy use at a glance
    A quick summary to let you know how you're doing.
  2. The Efficiency Zone
    This new graph shows a different view of your energy use, and how you stack up.
  3. Better tips and insights
    Your report now gives a closer look at your home’s energy use, so you know where you have the biggest potential to save.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

Time of Use Report Highlights Subheading and Text- Legacy CustomersOnly

Default:

  1. Energy use at a glance
    A quick summary to let you know how you're doing.
  2. The Efficiency Zone
    This new graph shows a different view of your energy use, and how you stack up.
  3. Better tips and insights
    Your report now more tailored to your home, and will include ways to save during peak hours.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.
Time of Use Report Highlights Subheadings and Text- New Customers

Default:

  1. Energy use insights
    You can learn about your energy use and get helpful context to determine how you’re doing.
  2. Personalized ways to save
    You'll get helpful tips and personalized expert advice chosen specifically for your home.

  3. Savings and assistance programs
    You’ll also get seasonal advice and special savings opportunities in future reports.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.
Solar Report Highlights Subheadings and Text- All Customers

Default:

  1. Energy use insights
    You can learn about your net energy, and get helpful context for how you're doing compared to other solar households.
  2. Personalized ways to save
    You'll get helpful tips and personalized expert advice chosen specifically for your home.
  3. Timely, tailored advice
    You’ll also get seasonal advice and special savings opportunities in future reports.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.
Peak Focused Report Highlights Subheadings and Text- New Customers

Default:

  1. Your on-peak energy use compared to others
    You can learn how much energy you use during on peak-hours, and how it stacks up against similar homes.
  2. Personalized ways to save
    You’ll get tips selected for your home, so you can save more energy all the time, and especially during on-peak hours.
  3. Timely, tailored advice
    You’ll also get seasonal advice and special savings opportunities in future reports.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.
Peak Focused Report Highlights Subheadings and Text- Legacy Customers

Default:

  1. Time-of-Use rate reminder
    See when on-peak hours occur, and how much more energy costs during those hours, to help you save.
  2. Updated comparison graph
    The new graph focuses on your on-peak energy use and how you stack up compared to similar homes.
  3. Better tips and insights
    Your reports are now more tailored to your rate plan and will include ways to save energy during on-peak hours.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.
Peak Focused Report Highlights Subheadings and Text- Legacy Customers with Demand Charges

Default:


  1. Time-of-Use with demand charge rate reminder
    See when on-peak hours occur, and how much more energy costs during those hours, to help you save.
  2. Updated comparison graph
    The new graph focuses on your on-peak energy use and how you stack up compared to similar homes.
  3. Better tips and insights
    Your reports are now more tailored to your rate plan and will include ways to save energy during on-peak hours.

Optional

Choose one of the following:

  • Use the default.
  • Provide alternate configuration.

User Experience Variations

The user experience of the feature may vary for customers and utilities depending on their service types, available data, locale, and other factors. For more information, see the Welcome topic in the Oracle Utilities Opower Energy Efficiency Cloud Service Overview.