Recording Failed Equipment Information
To record information about a failed device, complete these steps:
1. From the Event Details window, click on the Equipment Failure tab.
2. Select the manufacturer from the Manufacturer drop‑down menu.
3. Enter the serial number, dates of manufacture and installation, primary and secondary voltage, rating, type, and size of the equipment, as applicable.
4. Select the rating unit (Amps, kV, kVA, kVAr) from the drop‑down menu next to the Rating field.
5. Select the Phase.
6. Click the Save button.
Using the Trouble Info Tab
The Trouble Info tab has four views; the view that is displayed when you open the Trouble Info tab depends on where you launched it from.
View
Description
Toolbar Icon
Lists all calls associated with an event.
Lists all the customers:
• Located on or downstream from a given device, when accessed via the Control Tool.
• Outaged by a given event, when accessed via the Work Agenda Trouble Event lists. Non-outage events will not list any outaged customers.
Lists all the supply points associated with the event or selected in the Viewer
Depending on where it's accessed from, the AMI Customers view lists all the AMI-enabled meters located on or downstream from a given device or affected by a given event.