• If launched from the Control Tool, it displays all customers located on or downstream from a given device (see “Asset Options” and “Control Tool Actions” for information).

• When Trouble Info is launched from the Work Agenda, the Customers view displays all customers affected by a given event.

• The Device column displays the name of the customer's service device.

• The Phases column displays the phases of the customer's service device.

• The Name column displays the customer's name.

• The Telephone column displays the customer's telephone number.

• The Critical column displays the customer type value.

• The Priority column displays the customer's weighted priority. See “Using the Customer Administration Weighted Priority Editor” for more information on weighted priority.

• The Address column displays the customer's address.

• The Account # column displays the customer's account number.

• The DER Count column displays the number of DER units associated with the customer.

• The Event ID column displays any customer associated events.

• The Clues column displays the clues for the outage or event. Only the clues associated with the first customer call will be listed.

• The Call Date column displays the date and time when a customer reported the event. If there are multiple calls from a customer, the first (non-AMI) call will be displayed.

• The Restore Date column displays the most recent time an outage affecting the customer was restored. When Trouble Info is opened for an event, only the restoration times for that event are displayed; if the Restore Date column is empty, then the customer is currently affected by the selected outage event. When Trouble Info is opened for a device, this will also occur if the customer never experienced an outage.

• The Total Calls column display the number of times the customer called.