Trouble Info Tab Menus and Toolbar Icons
The Trouble Info tab changes dynamically based on the view. The following tables describe the menus and toolbar actions available in the Trouble Info views.
File Menu
Menu Option | Description | View | Toolbar Icon |
Callers | Changes the Trouble Info tab to the Using the Trouble Info Callers View. | All | |
Customers | Changes the Trouble Info tab to the Using the Trouble Info Customers View. | All | |
Supply Points | Changes the Trouble Info tab to the Using the Trouble Info Supply Points View. | All | |
AMI Customers | Changes the Trouble Info tab to the Using the Trouble Info AMI Customers View. | All | |
Export Table... | Opens a dialog box to allow you to save the current table view data to a comma separated value (csv) file. | All | |
Print | Opens the Print Preview dialog box, allowing you to print the current contents of the current view. | All |
Sort Menu
Menu Option | Description | View |
Sort Dialog... | Opens the Sort Dialog, which allows you to choose the sort columns and type (that is, ascending or descending). | All |
Default | Sorts the table according to the default settings for the view. | All |
Actions Menu
Menu Option | Description | Views | Icon |
|---|---|---|---|
Refresh | Refreshes the data in the current view. | All, except AMI Customers |  |
Call Info... | Opens the Call Info window for the selected call. See “Viewing Call Info”. | Callers | |
Ungroup | Opens the Ungroup dialog box, allowing you to ungroup the selected calls from the event. | Callers | |
Unassociate | Opens the Unassociate dialog box, allowing you to unassociate the selected calls from this device and (optionally) associate them with a new device. See Unassociating a Call from a Device for more information. | Callers | |
Transfer Call | Opens the Transfer Call dialog box, allowing you to transfer the selected call(s) to a different event. See “Transferring a Call to a Different Event” for more information. | Callers | |
Move Customers... | Opens the Move Customers dialog box, allowing you to move selected customers to a new device. See “Moving Customers to a Different Device” for more information. | Callers, Customers | |
Show DER Units... | Opens the Customer DER Units dialog box, allowing the user to view relevant information for each customer DER unit. Note: This option will only be enabled if the DER count column is equal or greater than one. | Customers | -- |
Edit Clues... | Opens the Edit Clues dialog box for the selected call. See Editing Call Clues for details. | Callers | |
View | Targets the Viewer on the Supply Point for the selected call. | Supply Points | |
Remove | Removes the selected device from the event. | Supply Points | |
Update Event | Updates the event by saving changes, such as removing a device from an event. | Supply Points | |
AMI Confirm | Requests meter pings from AMI system for the selected customers, if applicable. See “Creating AMI Requests” for details. | AMI Customers | |
AMI Load Side | Requests load side connection information from the AMI system for the selected customer. | AMI Customers | -- |
AMI Voltage | Requests a voltage reading from the AMI system for the selected customers. | AMI Customers | -- |
AMI Power History... | Opens the AMI Power History dialog box for the selected customer. Note: If no AMI Power History data exists, a ‘No AMI Meter Power History' dialog box will be displayed. | AMI Customers | |
AMI Load Side History... | Opens the AMI Load Side History dialog box for the selected customer. The table displays the following: • The date the load side connection information was received. • The meter load side connection status. Note: If no AMI Load Side History data exists, a ‘No AMI Meter Load Side History' dialog box will be displayed. | AMI Customers | -- |
AMI Voltage History... | Opens the AMI Voltage History dialog box for the selected customer. The table displays the following: • The date the voltage data was received. • The voltage value. For multiphase meters, this column may contain multiple voltage values. Note: If no AMI Voltage History data exists, a ‘No AMI Meter Voltage History' dialog box will be displayed. | AMI Customers | |
Disable AMI | Disables AMI functionality for the selected meters. This option is only available when Oracle Utilities Network Management System is integrated with Oracle Utilities Smart Grid Gateway. | AMI Customers | |
Enable AMI | Enables AMI functionality for the selected meters. This option is only available when Oracle Utilities Network Management System is integrated with Oracle Utilities Smart Grid Gateway. | AMI Customers |  |