Credit / Correction Notes and Auto Pay

If a credit or correction note is being created for a customer who is enrolled in Auto Pay, note the following functionality:

When creating a credit or correction note for a bill (and all its bill segments):

• The system will cancel an automatic payment behind-the-scenes if a credit or correction note is issued BEFORE the automatic payment is interfaced to the financial institution. When you recomplete the bill, the system will create a new automatic payment that reflects the new amount due (and the canceled automatic payment will net out the original automatic payment). This is standard auto pay logic. Refer to How Are Automatic Payments Cancelled? for more information.
• If the customer has automatic payments that have already been interfaced to the financial institution, the creation of the credit or correction note will have no affect on any automatic payment. A warning will be issued in this case.

When creating a credit or correction note for a bill segment:

• Because automatic payments are for an entire bill, creating a credit or correction note at the bill segment level will not affect any automatic payments. A warning is issued in this case.