Credit Notes - Presenting Cancellation Details on a Separate Bill
The system's Cancel / Rebill functionality will include cancellation and rebilling details on the customer's next bill. Some organizations are required to present cancellation details to the customer separately and not to commingle them with a new bill. This separate statement containing only the cancellation information is referred to as a Credit Note.
Credit Notes may be created for an individual bill segment or for all the bill segments linked to a bill. To create a credit note, a Credit Note button is available on the Bill Segment page and on the Bill page.
Refer to How To Create A Credit Note for more information about how to create credit notes for a bill or bill segment.
The topics in this section provide describe the impact of this functionality.