Technical Implementation of Automated Dialer

The popup window is implemented as a BPA script (C1-LAutoDial) that calls a configurable Automated Dialer BPA script that is responsible for retrieving and displaying person contacts and phone numbers (i.e. if the installation option is set to Use Legacy Person Phone and Email feature configuration option is set to ‘Y’). The C1-AutoDial sample script provided with the system integrates to any soft phone protocol handler that launches a dialer based on overriding the “tel:” protocol from a browser, for example, Cisco IP Communicator. It launches a UI map to display the person contacts and phone numbers (i.e. if the feature option is set).

Phone Dialer Configuration

If your implementation chooses to use the functionality provided with the system and integrate with a soft-phone dialer, plug in the base-supplied C1–AutoDial script in the CTI/IVR Integration master configuration.