How To Create A Correction Note

The Correction Note button is used to cancel and rebill bill segments and present the cancellation and rebill details on a separate bill. Refer to Correction Notes - Presenting Correction Notes on a Separate Bill for more information.

Note:

Installation option must be turned on. If your organization creates correction notes, be sure to select the Correction Note Billing Option on the Installation Options. If you don't select this option, the correction note buttons will not be enabled.

Before creating a correction note, you must first determine whether the note should impact a single bill segment or whether all bill segments for a bill must be corrected:

  • If you need to issue a correction note for the entire bill, navigate to the Bill page and click the Correction Note button.
  • If you need to issue a correction note for a specific bill segment, navigate to the Bill Segment page and click the Correction Note button.
Note:

Open-item customers. If any of the bill segments are associated with an open-item customer class AND the original bill segment is an open item, the match event will be created and balanced with the original FT and the cancellation FT, assuming you have the appropriate FT freeze algorithm plugged in on the customer class.

Issuing a correction note for a specific bill segment. You can also issue a correction note for an individual bill segment. When you create a correction note for an individual bill segment, that bill segment is canceled and a new correction note bill is created for that single bill segment's cancellation information.