How To Remove A Completed Bill
You can't physically remove a completed bill from the system. However, you can remove all financial transactions from the bill (and therefore end up with a zero value bill). You can also suppress the bill from being printed. To do this, perform the following steps:
- If the bill has bill segments, cancel each bill segment. Refer to How To Cancel A Bill Segment for instructions describing how to do this.
- If the bill has payment amounts or adjustment amounts that were entered incorrectly, navigate to the payment and/or adjustment pages and cancel the payments / adjustments.
- Navigate to the Bill - Main page.
- Click the Reopen button to reopen the previously completed bill.
- Transfer to the Bill - Bill Routings tab. Turn on the Do Not Print switch for every routing entry.
- Click the Complete button to recomplete the bill. When the bill is recompleted, the system will sweep the canceled segments onto it and the net effect should be zero current charges.
Cannot reopen historical bills. You may only reopen an account's most recent bill because recompleting the bill causes the ending balance to change, and we don't want this to happen to historical bills.
If the bill has payment amounts or adjustment amounts that are valid, but you don't want them to appear on this bill, navigate to the and navigate to the Financial Details page. Drill over to each respective financial transaction by clicking the drill down button. Clicking this button transfers you to Financial Transaction - Main. On this page, clear out the value of the Bill ID. Clearing out the Bill ID unlinks the financial transaction from the bill. When the system next completes a bill for the account, it will find the unbilled financial transaction and link it to the bill.