1 Introduction

Welcome to the Oracle Utilities Cloud Services Cloud Service Console User Guide. This document provides details regarding the use of the Cloud Service Console used with the following Oracle Utilities Cloud Services:

• Oracle Utilities Billing Cloud Service
• Oracle Utilities Customer Care and Billing Cloud Service
• Oracle Utilities Customer Cloud Service
• Oracle Utilities Digital Asset Cloud Service
• Oracle Utilities Market Settlements Management Cloud Service
• Oracle Utilities Meter Solution Cloud Service
• Oracle Utilities Rate Cloud Service
• Oracle Utilities Work and Asset Cloud Service

This document includes the following:

• What is the Cloud Service Console?
• Console Security
• General Navigation
• Service Information
• Knowledge Base
• Manage Service
• Operational Requests

Prerequisites

Oracle Utilities Cloud Service Console is available for Oracle Utilities cloud services on version 25.4 or later.

Note Regarding Availability

Oracle Utilities Cloud Service Console will be made available only to selected customers using version 25.4.

How to Get Support

Oracle is deeply committed to technical support services for its products. The Oracle Support online portal provides a reliable, easy-to-use method for obtaining technical support for Oracle Utilities cloud services and the Cloud Service Console. To register as a new user for Oracle Support, go to https://support.oracle.com and follow the steps shown on the screen.

Oracle policies for standard technical support services are available at http://www.oracle.com/us/support/policies/index.html.