Understanding Activity Types

Activity types define the main attributes for activities of a certain type and act as a model and template for Activity records. Activity types are created in an Active status by default but can be toggled to Inactive to prevent the activity type from future use.

The activity type specifies the applicable service class, scheduling information as applicable, default requirements, how to handle errors or exceptions, and completion details for activities of the type. Refer to About Work Activities for more information.

This section describes various features controlled by activity type configuration.