Maintaining Contact Communications

You use the Contact Communication portal to display and maintain contact communications and interactions.

Refer to About Contact Communications for more information.

To access the portal select Menu, select Digital Asset Management, then select Contact Communication. You are brought to a query portal with options for searching for a specific record. Once a contact communication has been selected, you are brought to the maintenance portal to view and maintain the selected record.

You can also access the portal from the Contact Communication List zone on the Contact portal. When you select the communication you wish to view you are brought to a maintenance portal to view and maintain the selected record.

The following zones may appear as part of the portal's Main tab page:

• Contact Communication: This zone displays the selected communication.