40.4 FAQ

1. If a user has been mapped to all service requests in the CASA module, what does it mean?

   If the user group is mapped to all service requests in CASA, bank admin users in that group will be able to work on the raised service requests with respect to that module, and if later a new service request gets added under the product, then the service request will be automatically mapped to the user group.

2. How does this maintenance help the bank and its customers?

   This set-up allow bank admin user to map the service requests to the user groups so bank admin users in that group can work on the raised service requests.

3. Can bank enable service request without User Group – Service Request mapping?

   No, unless the User Group – Service Request mapping maintenance is done for the all group or specific group is done, bank cannot enable service request.