19.1 Feedback Template Maintenance
Using this option, the System Administrator can maintain the feedback templates by defining the feedback question, selecting the rating scale, adding new questions along with new options, selecting the transactions for which feedback capture needs to be enabled.
The administrator can also decide whether an additional question is to be asked for a scale weight and select the applicable options for the question.
Navigation Path:
From System Administrator Dashboard, under
Templates widget, click Feedback
Template.
OR
From System Administrator Dashboard, under Others, click Feedback.
OR
From System/ Bank Administrator Dashboard, click Toggle Menu , then click Menu and then click Templates, Under Templates , click Feedback Template.