4 Case Summary

This Case Summary page facilitates you to view and manage a case. It displays all the information related to a case and helps you to perform various tasks.

When details of delinquent accounts are received in Oracle Banking Collections application, cases are automatically created by the system. Cases are created on the primary customer of the account.

Note:

You can navigate to Case Summary page using the Case Search page or Task Summary page.

The Case Summary page consists of the following widgets and in this list, there are Quick Links widget on Notes, Payment details, History, and Enable Specialized Process to facilitate respective actions.

• Case
  
• Account
  
• Customer
  
• Tasks
  
• Promise to Pay
  
• Activity
  
• Communication Details
  
• Notes
  
• Payment Details
  
• History