11 Settings

This topic provides the systematic instructions for users to disable login access across their registered devices.

If the user disables login from any device, the system disables all login modes (Touch ID/ PIN/ Pattern) for that device. This feature is beneficial to users, as a user can easily disable his alternate login modes if he loses his phone/ device (on which his mobile application is installed). The user can, thereby, prevent anyone from logging into his online banking account from any of the lost/stolen devices.

This option also lets the user disable receiving alerts via push notification, disable his alternate login from all his wearable devices and disable feedback popup that appears after every transaction for security reasons.

Through this screen, user can set their preferred delivery mode for receiving One Time Password (OTP). By default Both (SMS and email) mode is selected, the user can disable any of the option.

It also allows the user to set his preferred language after logging in, so that whenever the user logs in, the preferred language will be automatically selected.

  1. From the Preferred Language list, select the language preferred for the application.
  2. Perform anyone of the following navigation to access the Settings screen.
    • From the Dashboard, click Toggle menu, click Menu, then click Account Settings and then click Preference .

      Under Preference , click Settings .

    • Access through the kebab menu of any other Preferences screens.

    The Settings screen appears.

    Figure 11-1 Settings


    Description of Figure 11-1 follows
    Description of "Figure 11-1 Settings"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 11-1 Settings - Field Description

    Field Name Description
    Preferred Language The option to set the user/s preferred language to use the application.
    Registered Phones /Tablets  
    Android Devices Select this option to disable login through all the android devices on which you have installed the online banking application. If you do not have the banking application installed any Android device, this option will be disabled by default.
    iOS Devices Select this option to disable login through all the iOS devices on which you have installed the online banking application. If you do not have the banking application installed on any iOS device, this option will be disabled by default.
    Registered Wearables  
    Android Devices Select this option to disable login through all the Android wearable devices on which you have installed the online banking application. If you do not have the banking application installed on any Android wearable device, this option will be disabled by default.
    iOS Devices Select this option to disable login through all the iOS wearable devices on which you have installed the online banking application. If you do not have the banking application installed on any iOS wearable device, this option will be disabled by default.
    Push Notifications  
    Android Devices Select this option to stop receiving push notifications on all Android devices on which you have installed the online banking application. This option will be disabled in case you have not enabled or previously disabled push notifications for Android devices.
    iOS Devices Select this option to stop receiving push notifications on all iOS devices on which you have installed the online banking application. This option will be disabled in case you have not enabled or previously disabled push notifications for your iOS devices.
    Feedback Preferences  
    Feedback Preference Select this option to enable/disable feedback after every transaction.
    Live Help  
    Live Help Select this option to enable/disable the live help after every transaction.
    Preferred Delivery Mode (Only for OTP)  
    Dispatch Method Select the preferred delivery mode to receive the one time password (OTP).

    The options are:

    • SMS
    • Email
    • Both

    Note:

    The preference is applicable only for OTP defined as authentication mode for transactions by the bank.
  3. Under the Registered Phones/ Tablets section, toggle the Android Devices to deregister Android devices.
    The feature alternate login disabled from all the Android devices on registered devices where the application is installed.
  4. Under Registered Phones/Tablets section, toggle the iOS Devices to deregister iOS devices.
    The feature alternate login disabled from all the iOS devices on registered devices where the application is installed.
  5. Under Push Notifications section, toggle the Android Devices to deregister push notifications on android devices.
    The feature push notification alerts disabled from all the Android devices on registered devices where the application is installed.
  6. Under Push Notifications section, toggle the iOS Devices to deregister push notifications on iOS devices.
    The feature push notification alerts disabled from all the iOS devices on registered devices where the application is installed.
  7. Under Registered Wearables section, toggle the Android Devices to deregister your Android wearable devices.
    The feature alternate login gets disabled from all the Android wearable devices on registered devices where the application is installed.
  8. Under Registered Wearables section, toggle the iOS Devices to deregister your iOS wearable devices.
    The feature alternate login gets disabled from all the iOS wearable devices on registered devices where the application is installed..
  9. Under the Feedback Preferences section, toggle to deregister feedback on your devices after every transaction.
    The feature to provide feedback will not be available on registered devices where the application is installed.
  10. Under the Live Help section, toggle the Live Help to deregister live help from registered devices.
    The Live Help feature will not be visible on registered devices where the application is installed.
  11. Define delivery preference for dispatch of OTP i.e. whether you want it delivered on SMS or Email or Both.
    If there is a preference defined, system will dispatch the OTP on preferred delivery mode.
  • Profile
    Using this option, the customer can view and edit his profile details. Profile details include the user’s personal and contact details.
  • Password & Security
    Using this option user can update the Change Password, Passkey, Alternate Login, Wearable PIN, Security Questions, Soft Token Authentication, Facial ID, and OTP Delivery Mode details.
  • Device Registration
    This option lets the user to deregister lost or stolen devices for enhanced security, update registered device when user switch to a new one, temporarily stopping the use of a registered device for quick snapshots, iMessage, or an alternate login, and allow to re-register existing device in the future after login.
  • Preferences
  • Access & Consent
  • Alerts
    This feature allows users to choose their delivery mode, control push notification preferences, and activate or deactivate the Do Not Disturb (DND) mode.