7 Block/Unblock Card

This topic describes the functionality that enables users to both block and unblock their credit card, as well as request a replacement card.

Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a user. In such a critical situation, visiting a branch or calling up customer care to block the card is time consuming. The user should be able to block his credit card instantly in such situations. The Block Card feature of the application enables the user to raise a request to block a credit card immediately.

The user can raise a request to block a credit card temporarily or permanently at any time and can even specify the reason for which the request is being raised. The user can also request for a replacement card to be issued as part of the permanent block card request and can identify where the new card is to be delivered i.e. either to the user’s residence or a branch.

The user can also raise request to unblock for the blocked the credit card.

This feature is available for both primary and Add-On cards.

Perform anyone of the following navigation to access the Block/Unblock Card screen.

• From the Dashboard, click Toggle menu, click Menu, and then click Credit Cards.

  Under Credit Cards, click Block/Unblock Card .

• From the Search bar, type Credit Cards – Block/Unblock Card
• Access through the kebab menu of transactions available under the Credit Cards module

The  Block/Unblock Card screen appears.

• Block Card
  This topic provides the systematic instructions to user to initiate both the blocking of their credit card and a request for a replacement card.
• Unblock Card
  This topic provides the systematic instructions to user to unblock their blocked credit card.