2.2.3 Customer Consent and Preference

This topic describes the consent and preferences of customers that are captured in account opening process.

Consent and preference data segments captures, specific customer consent and preferences for communication and data sharing. Customer consent and preferences are used to comply with various regulatory and bank compliance policies and processes.

This data segment is applicable only for Individual type of customer.

Questionnaire is created in the Decision Service and later mapped to the relevant regulations and product types are part of seed data configuration.

To add customer consent and preference

1. Click Next in the previous data segment to proceed with the next data segment, after successfully capturing the data.

   The Customer Consent and Preference screen appears.

   
   
   Description of the illustration customer-consent-and-preference.png
   

2. The sections on the screen appears based on the configurations. This section displays a set of questions which vary based on the party type and the regulations of the bank's location. Click
   
   
   
   to expand each section
3. Specify the details in the relevant data fields. Below are the list of sample questions, which are configured for the different customer consents. For more information on fields, refer to the field description table below.

   Table 2-10 Charge Details – Field Description

   Field	Description
   E-sign	Specify whether the customer needs electronic communication. If the answer is Yes then it is mandatory to capture the e-mail ID for communication in the application.
   Marketing Communications	Specify whether the customer needs marketing, promotional and sales communication. If the answer is Yes then capture channel details.
   Channel	Specify the channel through which you need marketing communication. The available options are: Email SMS Postal Mail Whatsapp Phone FAX
   Contact Value	Specify the contact value related to the selected channel.
   Preferred Time	Specify the preferred time to receive marketing communication.
   Action	Click to save the entered ID details. Click to edit the added ID details Click to delete the added ID details.
   Privacy Information	Specify the privacy information of the customer. The question appears based on the configured questionnaire.

4. Click Next to navigate to the next data segment, after successfully capturing the data. The system validates for all mandatory data segments and data fields. If mandatory details are not provided, the system displays an error message for the user to take an action. The User cannot to proceed to the next data segment, without capturing the mandatory data.
5.