Preface
Purpose
This guide provides the guidance to users for the issues within the application. It describes the various methods to figure out the error and then troubleshoot it.
Parent topic: Preface
Audience
This guide is intended for the software developers and software testers.
Parent topic: Preface
Acronyms and Abbreviations
The list of the acronyms and abbreviations used in this guide are as follows:
Table -1 Acronyms and Abbreviations
| Abbreviation | Description |
|---|---|
| SMS | Security Management System |
| CMC | Common Core |
| MOC | Mid office Common Core |
| ELK | Elasticsearch Logstash Kibana |
Parent topic: Preface
List of Topics
This guide is organized as follows:
Table -2 List of Topics
| Topics | Description |
|---|---|
| Troubleshooting Technical Flows | This topic provides the information about the platform-wide troubleshooting of technical flows. It includes UI side checking, Service side logs, tracing using Zipkin, debugging using ELK stack, and some environmental issues of Weblogic. |
| Troubleshooting Kafka | This topic provides the information on the troubleshooting kafka. |
| Health Checks | This topic provides the information about the health check measures and observability required. |
| Troubleshooting Functional Workflows | This topic provides the information about the Oracle Banking Virtual Account Management specific troubleshooting flows and specific data stores that can be checked for issues. It includes Oracle Banking Virtual Account Management sub-domain (wars) and high-level flow of Cash Deposit transaction and key Process Log table to be checked to troubleshoot transaction flow. |
| Troubleshooting OutOfMemory issues | This topic provides the information on troubleshooting OutOfMemory issues. |
Parent topic: Preface
Prerequisites
Prerequisites
The prerequisites are as follows:
- Basic understanding of Eventing platform
- Basic understanding application log analysis using tools
- Basic understanding DB changes
Pre-installed Softwares
The following softwares should be pre-installed:
- Zipkin
- Kafka
- ELK
- Any SQL Database like SQLDEVELOPER
- WinSCP
Parent topic: Preface
Best Practices
The best practices are as follows:
- It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of an app crash.
- Log levels can be adjusted to INFO and above to enable relevant logs to flow in.
Parent topic: Preface
Related Documents
The related documents are as follows:
- Oracle Banking Common Core User Guide
- Oracle Banking Getting Started User Guide
- Oracle Banking Security Management System User Guide
- Overview User Guide
- Charges User Guide
- Configuration User Guide
- Customer and Accounts User Guide
- Identifier User Guide
- Transactions User Guide
Parent topic: Preface