5.6.17 Using Customer Screening Tab

About Customer Screening Tab

This tab displays information pertaining to Customer Screening events. This tab is available only for the Customer Screening and Escalated Customer Screening cases. In the Case Summary page, when you select a CS or CS Escalated case type, an additional search section related to CS, Optional Case Attributes is displayed.

The Customer Screening tab has the following sections:
  • Alert Summary: details the alerts associated with the selected escalated customer screening case.
  • Customer Screening Event List: details the list of Customer Screening Events associated with the selected case.
  • Customer Screening Event Details: provides complete information of the selected Customer Screening event.
The following tasks are performed using the Customer Screening tab:
  • View and analyze the list of Customer Screening event details associated with the case.
  • View and analyze the individual Customer Screening events details such as matches list, customer and watchlist details.
  • Determine whether the selected Customer Screening event is true or false.

Note:

If Oracle's Customer Screening application is implemented in your instance, any action taken on an escalated case is sent to the Customer Screening application as feedback.

Managing Customer Screening List

The Customer Screening Event List section allows you to view the list of Customer Screening events associated with the selected case. This section also allows you to perform the following activities:
  • View the list of customer screening events and navigate to Customer Screening Event details to perform further analysis.
  • Based on the analysis, you can determine whether the event is true or false.

Deciding Customer Screening Event as True or False

To decide whether the Customer Screening Event is True positive or False positive, follow these steps:
  1. Navigate to the Customer Screening tab.
  2. Select the required Customer Screening Event ID. Perform the complete analysis of the selected Event. For more information, see Managing Customer Screening Event Details.
  3. Select the whether the event is True positive or True positive from the drop-down list. A confirmation message is displayed.

Managing Customer Screening Event Details

This section allows you to view and analyze the complete details of the selected Customer Screening Event.

Viewing Matches List

This section displays the list of watchlist matches associated with the selected event. This provides details of Customer ID, Watchlist ID, Watchlist Primary Name, Match score, and Match Description

Note:

The Matches List section is not displayed for Escalated Customer Screening case types.

Viewing Alert Summary

This section displays the details of the escalated alerts from the L1 Customer Screening system. This provides details of the Alert ID, Alert Type, Screening Type, Primary Name, Jurisdiction, Business Domain, Due Date, Assignee, Match score, Risk Score, and so on.

Note:

The Alert Summary section is only displayed for Escalated Customer Screening case types.

Viewing Customer and Watchlist Details

This section has the following subsections:
  • Watchlist Details: displays the complete Watchlist details pertaining to the selected event. For example, risk score, priority score, profile link.
  • Customer Details: displays the complete details of the customer pertaining to the selected event in the following tabs.
    • Customer Details: displays basic information about customer
    • Accounts: displays the list of accounts information of the customer
    • Addresses: displays the addresses of the customer
    • Identification Details: displays the identification documents of the customer
    • Country Details: displays the countries associated with the customer
    • Aliases: displays any aliases used by the customer