1. Using Investigation Hub
  2. Accessing Investigation Hub Administration
  3. Using Workflow Designer
  4. Status
  5. Edit Status

7.4.4.2 Edit Status

To edit an existing status, follow these steps:
  1. Click Open Open icon to view the Ask Oracle page.
  2. Click Admin menu. The Investigation Hub Administration page is displayed.
  3. Click Workflow Designer link. The Workflow Designer page is displayed.
  4. Click Status tab. The Status pane is displayed.
  5. Select the status and click Edit Status Edit Status. The Edit Status pane is displayed.
  6. Edit the case status details as required.

    Note:

    You cannot edit the Status Code field.
  7. Click Save to save the updated changes.