1 Introduction

About Investigation Hub Administration

Investigation Hub Administration Tools help you to configure Case Parameters and workflows, leveraging Case Designer and Workflow Designer.

For most case types, Workflow Designer allows users to define new statuses, actions, action reasons, and workflow steps directly within the UI. These workflows can also be mapped to a case type(s).

Additionally, users can use jurisdiction to further refine correlation rules, which are used to define the conditions upon which a case would be generated. Leveraging the case designer, these correlation rules can be mapped to case types, and new case types can be defined.

For Transaction Filtering case types, the PMF Orchestration Guide facilitates built-in tools for orchestration of human and automatic workflow interfaces. This enables the Administrator to create process-based Case Investigation. It also enables the Administrator to model business processes and workflow.

Note:

From 24.08.01 release ensure that you use the iHub's Workflow Designer instead of AAI PMF Designer.

Investigation workflow can vary based on the type of case being investigated. The case investigation and resolution are supported by various actions, which can be specific to the case type. Access to types of cases and actions are controlled based on the user role and access privileges. Administrators design the workflow using the PMF Orchestration Guide.

During case investigation, Case Analysts and Case Supervisors search, investigate, and resolve cases. After a case is created and appears in the application, user actions towards investigation and resolution change the status of a case from new (New) to closure (Closed as True Positive or Closed as False Positive).

This section contains the following topics:

• Getting Started includes instructions on how to login to the application.
• PMF Orchestration Guide is a design and execution framework that enables Process Pipeline developers to implement various Pipelines modeled by business analysts. Process Pipeline developers use the framework to orchestrate the Business Pipelines within services, and also to design the artifacts that participate in the Pipelines, in order to complete their implementation.
• Case Priority explains how to add and edit the Case Priority.
• Configure Case System Parameters explains how to edit the Case System Parameters.
• Audit History explains how to track the record changes made in system configuration.
• Exporting and Importing Objects explains how to migrate the objects.