5 Case Management Reports

Use this section to view types of reports pertaining to Case Management using different graphs.

You can search Case Management Dashboard using the Case Creation Date Range filter.

On the top of the Dashboard, this displays - Total Cases, Total Open Cases, Reopened Cases, and Total Due Cases.

The following is the list of reports:

• Total Cases
• Open Cases
• Reopened Cases
• Due Cases
• Case Ageing
• Geography of Customers with Number of Cases
• Case # vs. Prior Period
• Product to Case Relation over a Period of Time
• Scenario Efficiency - Count of Cases by Top 5
• TM Case- Product to Transaction Details
• TM Cases - Scenarios Not Generating Cases
• TM Cases- Scenarios Out of Bounds- Top 10
• TM Cases - Transaction & Products Top 5
• Events and Cases Score
• Customers Transaction Total
• TMCS (AML) - Case Trends (in Min)
• Customer to Customer Relationship
• Customer to Account Relationship
• Customer Cases
• Scenario Efficiency - Count of Cases by All Scenarios
• TM(AML) Case - All Transactions
• TM(AML) Scenarios Out of Bounds

Note:

There is a known performance issue in the following reports:

• TM Cases- Scenarios Out of Bounds- Top 10
• Scenario Efficience - Count of Cases by Top 5

Note:

Total Cases, Open Cases, and Closed Cases are executing for longer time. To improve the performance of these reports, narrow down the search by selecting the filters available in the Dashboard.