Defining Credit & Collections Options
Note: Collecting on unpaid balances. The functionality described in
this section is meant to handle the collection of unpaid balances.
If your organization practices open-item
accounting and collects on unpaid bills, you will not use this
functionality. Rather, you will use the functionality described under Defining Overdue Processing
Options.
The system periodically monitors how much your customers owe to ensure they haven't violated your collection criteria. When a violation is detected, the system generates the appropriate responses (e.g., letters, disconnect notices, collection agency referrals, and eventually write off). This section describes how to set up the tables that control your credit & collections processing.
CAUTION: Setting up the credit & collections control
tables is as challenging as your organization's collection rules.
If you have simple rules then your setup process will be straightforward.
If your collection rules are complicated (e.g., they differ based
on the type of customer, the type of debt, the age of debt, the type
of service, etc.), then your setup process will be more challenging.
Related Topics:
Parent Topic: Oracle Revenue Management and Billing Administrative Processes