Dispute Request Type
The Dispute Request Type zone displays the details of the dispute request type. This zone consists of the following sections:
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Main – This section provides basic information about the dispute request type. It contains the following fields:
Field Name Field Description Dispute Request Type Displays the dispute request type. Description Displays the description of the dispute request type. Dispute Request Business Object Indicates the business object that will be used to create the dispute request. In addition, a context menu appears corresponding to this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Business Object screen appears where you can view the details of the respective business object.Detailed Description Displays additional information about the dispute request type. Status Indicates the status of the dispute request type. The valid values are: -
Active
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Inactive
Default Adjustment Type Indicates the adjustment type using which the dispute adjustment must be created. Note: It has a link. On clicking the link, the Adjustment Type screen appears where you can view the details of the respective adjustment type.Approval Required Indicates whether approval is required while creating the dispute adjustments using the dispute request type. Approval Profile Indicates the approval profile which must be used to define approval hierarchy for the dispute request type. Note:This field appears when the Approval Required check box is selected.
It has a link. On clicking the link, the Approval Profile screen appears where you can view the details of the respective approval profile.
Hierarchical Approval Indicates whether multi-level or single approval is required while creating the dispute adjustments using the dispute request type. Note: This field appears when the Approval Required check box is selected.Zero Threshold Amount Hierarchy Indicates that based on the approval profile hierarchy, To Do Type from the hierarchy (credit/debit) will be picked up. Submitter To Do Type Indicates the To Do type for the submitter when the dispute request type is resubmitted by the approver. Note:This field appears when the Approval Required check box is selected.
It has a link. On clicking the link, the To Do Type screen appears where you can view the details of the respective To Do type.
Submitter To Do Role Indicates the To Do role for the submitter when the dispute request type is resubmitted by the approver. Note:This field appears when the Approval Required check box is selected.
It has a link. On clicking the link, the To Do Role screen appears where you can view the details of the respective To Do role.
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Characteristics – This section lists the characteristics of the dispute request type. It contains the following columns:
Column Name Column Description Characteristic Type Indicates the characteristic type. Characteristic Value Displays the value of the characteristic type. -
Record Actions – This section contains the following buttons:
Button Name Button Description Edit Used to edit the details of the dispute request type. Delete Used to delete the dispute request type. Note: You can delete a dispute request type when you have not created a dispute request using the dispute request type.Duplicate Used to create a new dispute request type using an existing dispute request type. -
Record Information – This section contains the following fields:
Field Name Field Description Business Object Indicates the business object using which the dispute request type is created. In addition, a context menu appears corresponding to this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Business Object screen appears where you can view the details of the respective business object.
By default, the Dispute Request Type zone
does not appear in the Dispute Request Type screen. It appears when you click the Broadcast () icon corresponding
to the dispute request type in the Dispute Request Type
List zone.
Related Topics
For more information on... | See... |
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How to define a dispute request type | Defining a Dispute Request Type |
How to edit a dispute request type | Editing a Dispute Request Type |
How to copy a dispute request type | Copying a Dispute Request Type |
How to delete a dispute request type | Deleting a Dispute Request Type |
How to view the details of a dispute request type | Viewing the Dispute Request Type Details |