Viewing the Dispute Request Details
Procedure
To view the details of a dispute request:
- Search for the dispute request in the Dispute Request screen.
-
In the Search Results section, click
the link in the Dispute Request Information column corresponding to the dispute request whose details
you want to view.
The Dispute Request screen appears. It consists of the following tabs:
-
Main – Displays information about the dispute request. It contains the following zones:
-
Dispute Request – Displays the details of the dispute request.
-
Dispute Details – Lists the entities, such as auto payment events, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be disputed.
-
Dispute Adjustments – Displays the adjustment details of dispute request.
Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone and when the status is Processed. -
Previous Dispute Requests – Displays the details of the bill which must be disputed.
Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone.
-
-
Bills – Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to dispute.
-
Log – Lists the complete trail of actions performed on the dispute request.
-
- View the details of the dispute request in the Dispute Request zone.
- View the entities such as auto payment events, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be disputed in the Dispute Details zone.
- View the adjustment details of dispute request in the Dispute Adjustments zone.
- View the details of the bill which must be disputed in the Previous Dispute Requests zone.
Related Topics
For more information on... | See... |
---|---|
Dispute Request screen | Dispute Request (Used for Viewing) |
Dispute Request zone | Dispute Request |
Dispute Details zone | Dispute Details |
Dispute Adjustments zone | Dispute Adjustments |
Previous Dispute Requests zone | Previous Dispute Requests |
How to search for a dispute request | Searching for a Dispute Request |