Setting Up Bill (Segment) Cancellation Reasons

Open Admin Menu, Bill Cancel Reason to define your bill segment cancellation reason codes.

Description of Page

Enter an easily recognizable Bill Cancel Reason and Description for the bill cancellation reason.

Only use System Default on those reason codes that are placed on bill segments that are automatically canceled by the system. Valid values are: Turn off auto-cancel and Mass Cancel. The reason code identified as Turn off auto-cancel is placed on bill segments that are automatically canceled when the final bill segment ends before the prior bill (and therefore we have to cancel the prior bill). The reason code identified as Mass Cancel is placed on bill segments that are canceled as a result of the execution of the Mass Cancellation background process. Refer to Mass Cancellation for more information.