Designing Your Collection Procedures

The design of your collection procedures is an iterative process. Over time, you will develop intuitive skills that will allow you to skip some iterations. However, when you're starting out, we recommend you use the following matrix as your guide. When the matrix is complete, you're ready to set up the collection process control tables.

The following table illustrates an example of a debt class which is eligible for collection:
Contract's Debt Class	Account's Collection Class
Contract's Debt Class

The topics discussed below will gradually complete this matrix using a simple case study.

Fastpath: For more information about how the information in this matrix is used to monitor your customers' debt, refer to Different Collection Criteria For Different Customers And Different Debt.

Related Topics:

Designing Your Debt Classes
Designing Your Collection Classes
Designing Collection Class Controls
Designing Your Collection Class Control Overrides
Designing Collection Process Templates & Collection Event Types
Defining Cancellation Process Auto Cancellation Criteria

Parent Topic: Creating Collection & Write-Off Procedures