Service Performance (Quick Service Restaurant, Add-On Tax)
Operations performance report that shows service metrics.
Description
The Service Performance report is an operations performance report that consists of pie charts, a bar chart, a scatter chart, and tables that show service metrics. This report shows KPIs by day part to highlight the most profitable and least profitable times of day. This report is for quick service restaurants with add-on taxes.
Permission: Sales and Operations.
Data Retention Category: Daily and Fixed Period Totals. See Data Retention Limits for more details.
Report Tags
Simphony, RES 3700, e7, Add On Tax, and Quick Service.
Total Net Sales by Day Part
Visualization: Pie chart.
Permission: Sales and Operations.
Table 4-72 Total Net Sales by Day Part
Metric | Data Format | Description |
---|---|---|
Day Part |
Percent |
Day part net sales as a percent of all day part net sales in the pie chart. |
Total Check Count by Day Part
Visualization: Pie chart.
Permission: Sales and Operations.
Table 4-73 Total Check Count by Day Part
Metric | Data Format | Description |
---|---|---|
Day Part |
Percent |
Day part number of checks as a percent of all day part number of checks in the pie chart. |
Net Sales and Labor Cost by Quarter Hour
Visualization: Bar chart.
Permission: Sales and Operations.
Table 4-74 Net Sales and Labor Cost by Quarter Hour
Metric | Data Format | Description |
---|---|---|
Net Sales |
Currency |
Net sales on the left-hand side of the Y axis. |
Labor Cost |
Currency |
Labor cost on the right-hand side of the Y axis. |
Quarter Hour |
Time |
Quarter hour time period on the X axis. |
Profitability by Quarter Hour
Visualization: Scatter Plot.
Permission: Sales and Operations.
Table 4-75 Profitability by Quarter Hour
Metric | Data Format | Description |
---|---|---|
Net Sales |
Currency |
Net sales on the Y axis. |
Labor Cost |
Currency |
Labor cost on the X axis. |
Service by Day Part and Quarter Hour
Visualization: Table.
Permission: Sales and Operations.
Table 4-76 Service by Day Part and Quarter Hour
Metric | Data Format | Description |
---|---|---|
Total Row |
Variable |
The top row of the table shows totals for each metric. |
Time Period |
String |
Day part or quarter hour. Drills down to All Checks Fixed Period. |
Net Sales |
Currency |
Net sales. Drills down to Net Sales. |
Percent of Total Net Sales |
Percent |
Day part or quarter hour sales as a percent of total net sales. |
Labor Cost |
Currency |
Labor cost. Drills down to Labor Summary. |
Labor Cost Percent |
Percent |
Labor cost percent. |
Checks Begun Count |
Integer |
Number of checks. Top level drills down to Checks report. Day part drills down to All Checks Fixed Period. |
Average Spend per Check |
Currency |
Average spend per check. |
Average Speed of Service |
Time duration |
Sum of expediter station times ÷ sum of service rounds. |
Parked Cars Count |
Integer |
Number of parked cars. |
Service by Hour and Quarter Hour
Visualization: Table.
Permission: Sales and Operations.
Table 4-77 Service by Hour and Quarter Hour
Metric | Data Format | Description |
---|---|---|
Total Row |
Variable |
The top row of the table shows totals for each metric. |
Time Period |
String |
Hour or quarter hour. Drills down to All Checks Fixed Period. |
Net Sales |
Currency |
Net sales. Drills down to Net Sales. |
Percent of Total Net Sales |
Percent |
Hour or quarter hour sales as a percent of total net sales. |
Labor Cost |
Currency |
Labor cost. Drills down to Labor Summary. |
Labor Cost Percent |
Percent |
Labor cost as a percent of net sales. |
Checks Begun Count |
Integer |
Number of checks. Top level drills down to Checks report. Day part drills down to All Checks Fixed Period. |
Average Spend per Check |
Currency |
Average spend per check. |
Average Speed of Service |
Time duration |
Sum of expediter station times ÷ sum of service rounds. |
Parked Cars Count |
Integer |
Number of parked cars. |
Parent topic: Operations Performance Reports