Service Performance (Quick Service Restaurant, Inclusive Tax)

Operations performance report that shows service metrics.

Description

The Service Performance report is an operations performance report that consists of pie charts, a bar chart, a scatter chart, and tables that show service metrics. This report shows KPIs by day part to highlight the most profitable and least profitable times of day. This report is for quick service restaurants with inclusive taxes.

Permission: Sales and Operations.

Data Retention Category: Daily and Fixed Period Totals. See Data Retention Limits for more details.

Report Tags

Simphony, RES 3700, e7, Inclusive Tax, and Quick Service.

Total Sales Net VAT by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-78 Total Sales Net VAT by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part net sales as a percent of all day part sales net VAT in the pie chart.

Total Check Count by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-79 Total Check Count by Day Part

Metric	Data Format	Description
Day Part	Percent	Day part number of checks as a percent of all day part number of checks in the pie chart.

Sales Net VAT and Labor Cost by Quarter Hour

Visualization: Bar chart.

Permission: Sales and Operations.

Table 4-80 Sales Net VAT and Labor Cost by Quarter Hour

Metric	Data Format	Description
Sales Net VAT	Currency	Sales net VAT on the left-hand side of the Y axis.
Labor Cost	Currency	Labor cost on the right-hand side of the Y axis.
Quarter Hour	Time	Quarter hour time period on the X axis.

Profitability by Quarter Hour

Visualization: Scatter Plot.

Permission: Sales and Operations.

Table 4-81 Profitability by Quarter Hour

Metric	Data Format	Description
Sales Net VAT	Currency	Sales net VAT on the Y axis.
Labor Cost	Currency	Labor cost on the X axis.

Service by Day Part and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-82 Service by Day Part and Quarter Hour

Metric	Data Format	Description
Total Row	Variable	The top row of the table shows totals for each metric.
Time Period	String	Day part or quarter hour. Drills down to All Checks Fixed Period.
Sales Net VAT	Currency	Sales net VAT. Drills down to Sales Net VAT.
Percent of Total Sales Net VAT	Percent	Day part or quarter hour sales as a percent of total sales net VAT.
Labor Cost	Currency	Labor cost. Drills down to Labor Summary.
Labor Cost Percent	Percent	Labor cost as a percent of sales net VAT.
Checks Begun Count	Integer	Number of checks. Top level drills down to Checks report. Day part drills down to All Checks Fixed Period.
Average Spend per Check	Currency	Average spend per check
Average Speed of Service	Time duration	Sum of expediter station times ÷ sum of service rounds.
Parked Cars Count	Integer	Number of parked cars.

Service by Hour and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-83 Service by Hour and Quarter Hour

Metric	Data Format	Description
Total Row	Variable	The top row of the table shows totals for each metric.
Time Period	String	Hour or quarter hour. Drills down to All Checks Fixed Period.
Sales Net VAT	Currency	Sales net VAT. Drills down to Sales Net VAT.
Percent of Total Sales Net VAT	Percent	Hour or quarter hour sales as a percent of total sales net VAT.
Labor Cost	Currency	Labor cost. Drills down to Labor Summary.
Labor Cost Percent	Percent	Labor cost as a percent of sales net VAT.
Checks Begun Count	Integer	Number of checks. Top level drills down to Checks report. Day part drills down to All Checks Fixed Period.
Average Spend per Check	Currency	Average spend per check.
Average Speed of Service	Time duration	Sum of expediter station times ÷ sum of service rounds.
Parked Cars Count	Integer	Number of parked cars.